Troubleshooting & Repair

Please fill the form below as detailed as possible if you have a repair claim or need any help, so that we can provide quick and professional support.

Name *

Company *

Country *

Email *

Phone

Detailed problem description

Please provide a detailed bug report! Your working environment may also be important: what were you doing when the error occured? (programming, retrieving, analysing, etc…); how many times did the error occur? (one time, several times with different types of products, etc…). State what you saw, and also state what you expected to see. Write down the error messages, especially if they have numbers in. If you can, send us a printscreen or your erroneous file!

Send us the erroneous examination exported from the software or a printscreen on the error message! (max. filesize: 30MB)

Did the device cause any harm/pain to the patient?

Product serial number(s) *

Number of unit(s)

Software type

Software version number

Operating system

* These fields are required.

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